Frequently Asked Questions2020-10-07T21:40:37-06:00
Why do your products have few reviews?2020-10-07T21:36:07-06:00

Our website is brand new! We launched our website in October 2020 and are excited to get more products reviews from you – our future customer!

What if I misspelled something on my dog tag?2020-10-02T17:46:10-06:00

Meh. We all make mistakes. Just contact us and we’ll send you a new one for a 50% discount.

Does the image scratch off dog tags with color photos?2020-10-02T17:44:17-06:00

Technically yes, but not really. The process we use to make our full-color dog tags is called sublimation. This means that the printed ink is turned into a gas and embedded into the substrate on the metal dog tag. You would have to scratch pretty deep to scratch the picture off. Pictures on keychains (which get a lot of wear & tear) will last years.

Do you offer different chains for my dog tag?2020-10-02T17:40:14-06:00

We got ya covered! All our personalized dog tags have a variety of chain options, including key rings, or no chain at all! Just select the option you prefer on the product before you customize it.

How long does shipping take?2020-10-02T17:38:11-06:00

We have 4 different shipping options that will determine how quickly an item will arrive after it has shipped. Our slowest shipping option is 4-8 days, our fastest is next day. See all our shipping info here.

Can I engrave an image that has been trademarked?2020-10-02T17:36:12-06:00

We can only engrave or print trademarked images if you are the trademark owner, or if we have received written permission from the trademark owner. We can engrave the Nike swoosh if you work for the Nike corporation, or we have written permission from the Nike corporation.

Do you offer group discounts?2020-10-02T17:35:18-06:00

Why, yes as a matter of fact, we do! For more information about discounts for business, churches, teams & more, click here.

Can I return or exchange a customized item?2020-10-02T17:34:01-06:00

Call us crazy, but yes. We want our customers to be 100% satisfied with their customized products and our service. If you’re not happy with your personalized dog tag, we’ll remake it for you. For more information about our return policy, click here.

What is the turnaround time for a personalized dog tag order?2020-10-02T17:32:57-06:00

We are dedicated to shipping all orders within 2 business days. This may vary for orders with large quantities, but we’re pretty fast with those, too.

Can I engrave a custom image or logo?2020-10-02T17:32:09-06:00

Yup! Your custom logo can be uploaded and positioned during the customization process for our full color dog tags, aluminum dog tags, or stainless steel dog tags. You can also just upload an image on our EZ dog tags and we’ll take care of the rest!

Have a question that isn’t listed here? Contact us or use our live chat during business hours and we’ll do our best to take care of you.

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